EU Regulation No. 181/2011 defines the rights of bus and coach travellers. Most of these apply to long-distance coach transport (from 250 km).

However, individual rights also apply to passengers in the Scheduled services under 250 km:

• Non-discriminatory transport conditions
• Transport of disabled persons and persons with reduced mobility at no extra charge and financial compensation in the event of loss or damage to mobility aids
• Adequate information throughout the journey and general information on passenger rights under EU Regulation No. 181/2011
• Establishment of a complaints procedure
• Possibility to appeal to the national enforcement bodies

And for passengers in the Occasional transport (e.g. excursions)

• Non-discriminatory transport conditions
• Compensation and assistance in the event of accidents
• Financial compensation for loss of or damage to mobility aids for disabled persons and persons with reduced mobility

Further information on passenger rights in bus transport can be found on the Website of the Federal Railway Authority.

We are happy to receive suggestions, comments and questions via our Contact form against. So that we can process your enquiry quickly, we need as precise information as possible:

• date
• Time of day
• Bus route
• Location

Every enquiry is taken seriously, checked and answered. We therefore ask for your understanding if you do not receive an answer immediately.

If you do not agree with our response or believe that we have violated your passenger rights, you can contact the SNUB – Die Nahverkehr-Schlichtungsstelle e.V. contact. The arbitration board mediates in disputes between passengers and local public transport companies with the aim of settling disputes out of court.