IMPORTANT INFORMATION FOR YOU AS OUR PASSENGER
Your contact to us!
Whether it’s a suggestion or a compliment – your feedback helps us to improve our bus services. You can contact us by phone or email. Our contact form makes it even easier for you to get in touch, allowing you to explain your enquiry quickly and easily.
- Contact form
- info@harzbus-goslar.de
- 05321 518278-0
- Mon–Thu 8 am–4 pm | Fri 8 am–12 noon
Lost property
Have you left something behind or lost something on the bus? You can hand in lost property to us by telephone or by email enquire about. An online enquiry service for lost property is also planned for the future.
Frequently asked questions
No, you will of course get your lost item back free of charge.
You can authorise another person to collect the items. We do not offer the dispatch of lost property.
Items found in large quantities, such as clothing, umbrellas, rucksacks, drawstring bags, etc., are kept for a maximum of 6 weeks. Valuables such as mobile phones, wallets, jewellery and watches are kept for a maximum of 6 months. Once the retention period has expired, the items will be disposed of or donated to charitable organisations.
These are sent to the authority that issued the document.
Verification can be carried out using a spare key or, where applicable, serial numbers. Keys are destroyed once the retention period has expired.
- Perishable food.
- Filled bread and drinks containers.
- Heavily soiled and foul-smelling objects.
Stay up to date on our WhatsApp channel
Anywhere, anytime: With our WhatsApp channel, you’ll never miss any of our latest news and will always be up to date on our bus services in the Goslar district.
Our Service Centre
Do you need personalised advice on tickets and timetables? Then our service centre in Goslar is the place for you. You can also pick up free leaflets, proof of eligibility and much more.
- Rosentorstraße 18, 38640 Goslar
- Mon–Fri | 7 am–12.30 pm
- info@harzbus-goslar.de
- 05321 518278-0
Your rights as a passenger
EU Regulation No. 181/2011 defines the rights of bus and coach travellers. Most of these apply to long-distance coach transport (from 250 km).
However, individual rights also apply to passengers in the Scheduled services under 250 km:
- Non-discriminatory transport conditions
- Transport of disabled persons and persons with reduced mobility at no extra charge and financial compensation in the event of loss or damage to mobility aids
- Adequate information throughout the journey and general information on passenger rights under EU Regulation No. 181/2011
- Establishment of a complaints procedure
- Possibility to appeal to the national enforcement bodies
And for passengers in the Occasional transport (e.g. excursions)
- Non-discriminatory transport conditions
- Compensation and assistance in the event of accidents
- Financial compensation for loss of or damage to mobility aids for disabled persons and persons with reduced mobility
Further information on passenger rights in bus transport can be found on the Website of the Federal Railway Authority.
We are happy to receive suggestions, comments and questions via our Contact form against. So that we can process your enquiry quickly, we need as precise information as possible:
- date
- Time of day
- Bus route
- Location
Every enquiry is taken seriously, checked and answered. We therefore ask for your understanding if you do not receive an answer immediately.
If you do not agree with our response or believe that we have violated your passenger rights, you can contact the SNUB – The Local Transport Arbitration Board (e.V.). contact. The arbitration board mediates in disputes between passengers and local public transport companies with the aim of settling disputes out of court.
SNUB - The Local Transport Arbitration Board e. V.
P.O. Box 6025
30060 Hanover
Dispute resolution procedure
We would like to point out that we are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.